8x8 - Support Resources

8x8 - Support Resources

Overview

This article provides an overview of the support options available for 8x8 products and services, including 8x8 Work, Contact Center, and Quality Management. With robust self-service tools, live assistance, and detailed manuals, representatives can efficiently resolve customer inquiries and manage accounts.

Support Contact Methods

1. Contact 8x8 Support

  • Phone:
  • Live Chat:
    • Use the live chat feature on the support portal to connect with 8x8 representatives for real-time assistance.
  • Submit a Support Case:
    • Create a support case by signing into your 8x8 account and submitting details through the 8x8 Support Portal.

2. Community and Forums

  • Collaborate with other users in the 8x8 Community to exchange tips, share ideas, and resolve issues collectively.

Self-Service Solutions

1. Knowledge Base

  • Access the 8x8 Knowledge Base for:
    • Troubleshooting articles.
    • Product-specific guides and manuals.
    • FAQs and trending topics.
  • Start exploring at the 8x8 Support Portal.

2. Manuals and User Guides

3. Status Updates

  • Monitor system performance and scheduled maintenance at the 8x8 System Status Page, accessible from the support portal.

4. Billing and Payments

  • Manage invoices, update payment details, and resolve billing issues using the 8x8 Billing Portal.

5. Training Resources

  • Explore self-paced courses and video tutorials to improve your understanding of 8x8 products and features.

Premier Support Options

8x8 offers tiered support plans to cater to businesses with advanced needs:

  • Standard Support:
    • Access to the knowledge base and live chat support.
    • Ticket submission for technical inquiries.
  • Premier Support:
    • Priority response times and access to senior-level technicians.
  • Custom Support Plans:
    • Tailored support for enterprise clients, including dedicated account managers and advanced solution assistance.

Learn more about advanced support options at the 8x8 Support Portal.

Additional Tips for Support Representatives

  • Use 8x8’s case management system to efficiently track and resolve customer issues.
  • Refer to the user guides and manuals for detailed step-by-step instructions on common setups.
  • Enable real-time communication with live chat for faster resolution of complex queries.

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